Return & Refund Policy
Thank you for choosing Serakia. We take pride in craftsmanship and high-quality products. If you are not satisfied with your purchase, our return and refund policy is designed to give you peace of mind.
Return window
To be eligible for a return, all items must be unused, in original condition, and free from makeup, tanning marks, or any signs of wear. Items must be returned in their original packaging, including all tags, accessories, and documentation originally received. Please include your order confirmation or packing slip inside the return package.
You must initiate a return within 14 days of receiving your order. Requests made after this window will not be accepted.
Once your return request is approved, you have 16 days from the approval date to ensure the item is physically returned to us. Returns received after that window will be rejected.
- Returns are only accepted if all policy conditions are fully met
- We are not responsible for delays caused by shipping carriers
- Returns received after the 16-day window following approval will be automatically rejected
How to initiate a return
- Go to our website and open Contact / Returns & Exchanges from the footer Help links
- Email support@serakia.com with your order number and the email used at checkout, or use the returns form when available
- Once approved, you will receive return instructions (and a UK return label where applicable)
United Kingdom returns
We generate return labels for UK returns. Package the item carefully in original packaging with all tags attached, and attach the return label clearly to the outside of the parcel.
Return shipping costs for UK returns are the customer’s responsibility. The cost of the return label is deducted from your refund once processed. For approved exchanges, return shipping is covered by us.
International returns
We cannot generate prepaid return labels for international orders. Returns must be self-posted at the customer’s cost and delivered back to us within 30 days of the original delivery date. Email support@serakia.com with your order number, return tracking number, and courier used. Refunds are issued once the item is received in original condition.
Return address:
1 New Elm Road, Big Yellow Self Storage
Manchester, M3 4JH
United Kingdom
Refund process
Once your return has been received and inspected, you will receive an email confirming whether your refund has been approved. Approved refunds are applied to the original payment method. Please allow 5–10 working days for the refund to appear, depending on your payment provider.
Non-refundable items
- Opened or used products
- Gift cards
Damaged or defective items
If you receive a damaged or defective item, contact us immediately at support@serakia.com with details and photos. We will work to resolve the issue promptly.
Exchanges
The fastest way to get what you want is to return the item using the exchange option. Once an exchange has been processed, the replacement item must be reviewed and any issues reported within seven (7) days of receipt. After that period, the exchange is considered final. All returned or exchanged items must remain unused, unworn, and in original condition with tags attached.
Contact
Phone: +44 20 3442 9360
Email: support@serakia.com
Address: 343 Chester Road, Old Trafford, Manchester, England, M15 4YS, United Kingdom
Support hours: Monday–Friday, 8:00 AM – 5:00 PM (UK)
Company: Fabslayclub Limited · Company Registration No: 14771662