Privacy Policy
This Privacy Policy describes how Serakia (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website, or otherwise communicate with us (collectively, the “Services”).
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and take any other steps required by applicable law.
What personal information we collect
Information you submit directly may include:
- Contact details (name, address, phone number, email)
- Order information (billing/shipping address, payment confirmation)
- Account information (username, password, security details)
- Customer support information you choose to share with us
We may also automatically collect usage data via cookies, pixels, and similar technologies (device, browser, network, IP address, and how you interact with the Services).
We may obtain information from third parties who support our Site and Services (such as Shopify and payment processors).
How we use your personal information
- To provide products and services, process payments, fulfil orders, arrange shipping, and manage returns/exchanges
- For marketing and advertising where permitted (you can unsubscribe from promotional emails at any time)
- For security and fraud prevention
- To communicate with you and improve our Services
Cookies
Like many websites, we use cookies. For Shopify-related cookies, see Shopify’s cookie policy. You can control cookies through your browser settings; blocking cookies may affect site functionality.
Our website recognizes the Global Privacy Control (GPC) signal where applicable.
How we disclose personal information
We may disclose personal information to vendors who perform services on our behalf (payment processing, fulfilment, shipping, analytics, customer support, IT), business and marketing partners (with consent where required), affiliates, or when required by law / to protect our rights. We do not sell personal data for money; some advertising uses may be considered “sharing” under certain laws.
Third-party websites
Our Site may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.
Children’s data
The Services are not intended for children, and we do not knowingly collect personal information about children.
Security and retention
No security measure is perfect. How long we retain information depends on whether we need it to maintain your account, provide Services, comply with law, resolve disputes, or enforce contracts and policies.
Your rights
Depending on where you live, you may have rights to access, correct, delete, port, restrict processing, withdraw consent, or opt out of certain advertising uses of your information. Contact us to exercise these rights. We will not discriminate against you for doing so.
Contact
Phone: +44 20 3442 9360
Email: support@serakia.com
Address: 343 Chester Road, Old Trafford, Manchester, England, M15 4YS, United Kingdom
Support hours: Monday–Friday, 8:00 AM – 5:00 PM (UK)
Company: Fabslayclub Limited · Company Registration No: 14771662